FAQ

What is Zeus.ph?

Zeus.ph is your digital portal to newest gear fit for an Active Lifestyle. Browse through a carefully selected list of authentic goods from brands such as Nike, Asics, Asics Tiger, Onitsuka Tiger and many more. Our selection is sourced from legitimate distributors here in the Philippines. You may navigate through our product assortment with ease and be guaranteed of a full shopping experience anytime and anywhere. FREE DELIVERY nationwide.

Do I need to register to be able to purchase from Zeus.ph?

No. Zeus.ph has a guest check-out feature which allows a customer to buy from the site without requiring customer to sign-up.

How do I search for a product?

You may type in the name, brand, price or type of product you are looking for at the Search tab found in the upper-right hand corner of the page. If you are not familiar with the details of the product you are looking for, the products are organized by Gender, Sports and Brands, to make navigation easier.

What payment methods do you accept?

1) Credit Card via PayPal
2) All 7-Eleven Branches nationwide, or
3) Cash on Delivery on Major Regions Nationwide. Please see covered areas here.
4) Dragonpay (http://www.dragonpay.ph/online-payments)

Dragonpay for the following options:

a) Online Banking thru BDO, BPI, Metrobank, RCBC, Unionbank, UCPB, Chinabank, PNB, Maybank, RobinsonsBank, Sterling Bank of Asia, and EastWest Bank.

b) Over-the-Counter (OTC) Banking deposit in Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), RobinsonsBank, Security Bank, Sterling Bank of Asia, United Coconut Planters Bank (UCPB), and Unionbank; ATM-based payments thru BDO, BPI, Unionbank, Chinabank, Maybank, RCBC, PNB and UCPB. More banks soon to follow.

c) Over-the-Counter Non-Banks outlets in LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier, M.Lhuillier branches nationwide, Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.

How much do you charge for shipping?

All orders are delivered FREE of charge. The price indicated upon check-out is inclusive of tax and all other applicable charges.

How do I buy a product?

You don’t need an account to purchase a product. Access the different categories in our page or type the keyword/s for the product you are looking for at the Search bar. In the page of a particular product, you may choose among the different colors and sizes available for that product. Once done selecting your purchase, please proceed to your cart for review, then press the go to checkout button. Upon checkout, fill up the required fields and select a payment method.

Can I refund/ return my item?

Yes you may. Please find the detailed Return and Refund Policy here.

How do I use my promo code and store credits?

If you have promo codes and/or store credits, you may use it upon check-out of your product.

When do you process orders?

Orders are processed daily until 9:30 AM from Monday to Friday. Orders placed after 9:30 AM, on weekends and during holidays are processed on the next business day.

When will my credit card be charged?

Zeus.ph will only charge your credit card once the order has been processed and are then prepared for shipping. Zeus.ph will send you a confirmation e-mail once your order has been processed.

Where can I find detailed information about the product?

The Products page will also contain detailed specifications on the product. Playground.ph will also feature regular product highlights which will include Product Reviews care of sports personalities for the community which you may check via our Facebook , Twitter or Instagram .

Can I also register for an account at Zeus.ph?

 Yes. You may register via the “Sign-up” button on the upper-right corner of the page. You may also register by clicking here. You will have better access to your current order details and our newsletter.

What are the brands on Zeus.ph?

Our brands include (But are not limited to): Nike, Asics, Onitsuka Tiger, Asics Tiger, Rastaclat, Publish Jeans, Reshoevn8r and more.

What type of products does Zeus.ph have?

Zeus.ph houses sports gear and apparel for training, running, casual wear

How do I reset my password?

You may click here to reset your password.

What if the item I want to purchase is out of stock?

An out-of-stock tag will immediately appear if the item you are trying to purchase is out of stock. If the item you selected after ordering becomes out of stock, the item has already been reserved for you.

What if I don’t have a credit card?

You may pay over-the-counter in all 7-Eleven Branches and SM Business Centers, M.Lhuillier, LBC, BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank nationwide.

We also offer COD in selected areas.

When should I expect to receive my package?

Orders are sealed and delivered within 2-4 business days for areas within Metro Manila and 4-8 business days for areas outside Metro Manila. Delivery of your items will be coursed through our partner courier Air21 and Fastrack.ph.

How do I receive my Order Voucher/Invoice for the purchased product?

You will receive your Order Voucher/Invoice when you have completed the payment for your product. Click here for our payment options. Your Order Voucher/Invoice will include the Order Number which you can use to track your product.

How do I track my order?

Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.

Is there a minimum purchase transaction for Over-the-Counter transactions?

There is no minimum purchase transaction for all 7-Eleven Branches and all BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank branches nationwide. There is a minimum purchase transaction of Php200 for LBC and M. Lhuillier branches and Php250 for SM Business Centers.

How will I know if the product is authentic?

Zeus.ph operates in close partnership with Gruppo Innovare, Regain Philippines and trusted Asics suppliers. All are authorized retailers for various brands like Nike, Asics, Onitsuka Tiger, etc. Your product will also come with authentic tags and corresponding proofs of authenticity to assure you of its quality.

How do I change my account information?

Upon logging in to your account, you may update or edit your account information by clicking on the My Account button.

What brick and mortar stores have partnered with?

Zeus.ph has partnered with Gruppo Innovare & Regain Streetwear to bring you an updated array of sports apparel and gear online.

Can I change my e-mail address in my account?

Yes. You may change your e-mail address. Zeus.ph will send a confirmation to your new e-mail address when you have updated it from your account.

How do I know if I there’s a new product on Zeus.ph?

All new items will be tagged as new upon going live at Zeus.ph.

Can I make changes to an open order?

Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order. If you wish to return your purchase, you may contact Zeus.ph at zeus@zeus.ph. Click here to view our Return/Refund Policy.

What are your shipping restrictions?

Zeus.ph operates only in the Philippines. Orders made outside of the country may be processed provided that the indicated delivery address is within the Philippines.

Can I send my item as a gift?

Yes. Zeus.ph has a gift provision. Upon check-out, customer may input a different recipient for the item he/she will purchase except for Cash on Delivery Transactions. The full Order Invoice will be sent to the customer who paid for the item but a Gift Invoice will be sent to the recipient of the item. The recipient may use the Gift Invoice if he/she wants to return/exchange the item.

How do I reach Customer Service?

You may click here to contact zeus.ph. You may also e-mail zeus@zeus.ph and we will reply to your query within the next business day.